Refund policy

RETURN AND EXCHANGE POLICY

We do our best to make exchanges as simple as possible. We are confident that you will enjoy our Products. However, if you are not completely satisfied with your ordered Product, within the first 30 days after delivery, please contact us and we will do our best to make it right.

You can request a return within 30 days following the date of delivery. A return authorization number must first be obtained by contacting us. The refund will be the purchase price actually paid by you. To exercise such right, you shall be required to return the Product to us in full, with its original packaging and condition. In case of any damage to the Product, we reserve the right to either decline a return request or assess fees.

Our team reserves the right to consider and process refunds beyond the specified refund date in exceptional cases at our discretion. This allowance is made to ensure customer satisfaction and exceptional service.

Please contact us for additional instructions on how to return your Product. If your Product arrives damaged, please contact us. We will either repair the damage or, if the damage cannot be fixed, we will make a new product for you at our expense. If the Product is lost by the courier shipping agent, please contact us, and we will send you a new product at our expense.

In the event that a refund is approved by our team, it will be effected via the same method of payment used to order the Product within up to 30 days from when we informed you of your eligibility for a refund.