Shipping policy
Orders of Products will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks. Orders of Products are shipped depending on the method of delivery that you chose and the destination.
The estimated delivery date will be shown on your checkout page; however, there may be delays due to external factors. Please note that additional local taxes may be applied to shipments to locations outside of the United States. We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost; however, we will make reasonable efforts to assist you with such delays in a timely manner.
Please be advised: all international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.
When you place your order of Products, you will be prompted to choose shipping and delivery options; If you need your order earlier than what our shipping methods offer, please contact us and we will do our best to assist with your request.
It is important that you enter your address correctly. If the shipment of Product is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange Products that were shipped to an inaccurate address as a result of missing details.
It is also your responsibility to make arrangements (such as notifying a neighbor) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility. Shipping claims should be raised within 30 days from the date of the shipping.
RETURN AND EXCHANGE POLICY
We do our best to make exchanges as simple as possible. We are confident that you will enjoy our Products. However, if you are not completely satisfied with your ordered Product, within the first 30 days after delivery, please contact us and we will do our best to make it right.
You can request a return within 30 days following the date of delivery. A return authorization number must first be obtained by contacting us. The refund will be the purchase price actually paid by you. To exercise such right, you shall be required to return the Product to us in full, with its original packaging and condition. In case of any damage to the Product, we reserve the right to either decline a return request or assess fees.
Our team reserves the right to consider and process refunds beyond the specified refund date in exceptional cases at our discretion. This allowance is made to ensure customer satisfaction and exceptional service.
Please contact us for additional instructions on how to return your Product. If your Product arrives damaged, please contact us. We will either repair the damage or, if the damage cannot be fixed, we will make a new product for you at our expense. If the Product is lost by the courier shipping agent, please contact us, and we will send you a new product at our expense.
In the event that a refund is approved by our team, it will be effected via the same method of payment used to order the Product within up to 30 days from when we informed you of your eligibility for a refund.